Q: I’ve been told I must have a ticket of some kind to enter the community?
A: Your rental agent or homeowner must provide you with a rental voucher to allow you entry to the community. The security guards will need to see this voucher & your driver ‘s license. They will then issue you with a white ticket to keep in the interior of your vehicle, used to enter and exit the Community and enter/exit the Facilities.
Q: Are the security guards allowed to stop me anytime?
A: Yes. In order to protect all owners, guests and property, security are authorized to stop and search any vehicle. This is very rare, but they will always check the White ticket.
Q: We are staying in a home with 5 bedrooms & our family will have 4 cars. The garage is used as a games room, so can two cars park on the road?
A: Parking is not permitted on any of the community roads, pavements, sidewalks or grass areas. An overflow car park is situated beside the tennis courts. Offending vehicles will be towed at drivers expense. Permit is issued at front security at check-in.
Q: I have brought my RV/jet ski/boat/camper/trailer with me to Windsor Hills. Can I park it on the drive?
A: No. Any of the vehicles described or over sized vehicles must be parked in the over flow car park. Overflow parking permit must be issued by front security at Check In and not at the Welcome Center. Campers may not be used for overnight accommodation under any circumstances. Offending vehicles will be towed at driver’s expense.
Damage to Community
Q: If I see something damaged at the Community, like a broken pavement or sprinkler head, who should I report it to?
A: Let our front desk at the Community Center Office know during business hours.(8am-10pm) Do not call the Guard Desk on minor issues like a swing twisted up at the park. We welcome you to visit us at the Welcome Center office and share with us any event or property which needs attention. Our community is large and we do every bit possible to maintain this beautiful community, but with so many guests coming and going, we may miss something that needs attending to. If it is an emergency, do call the guard desk, Call Osceola County Sheriff office.at 407-348-2222
Q: Who can give me directions or Google a question for me?
A: The Guest Relations team will be happy to provide these services to you It is very important you use the correct query if using a GPS system for directions to the resort. Please use 2600 N.Old Lake Wilson Road, Kissimmee FL 34747 or you will arrive at the rear gate,which you can’t use.
Q: What do I do if I am disturbed late at night by excessive noise?
A: Please call the sheriff immediately on 407-348-2222 & as soon as possible also call the Main office on 407-787-4255
Q: Is there a guest relations desk where I can obtain info & possibly purchase discount tickets for entrance to the parks?
A: Yes. Our Guest Relations desk is in the main reception of the Welcome Center. Joseph or Aura will be pleased to assist with your queries. They can arrange for discount attraction tickets, shuttle buses, golfing trips and many other activities. The desk is open 10am-4pm and outside of these times, the reception staff will assist.
Q: How do I enter the pool and fitness center?
A: You are required to insert a code at the entrance called a “Smart Key Code” which is issued at the Welcome Center reception desk. hours 8am-10pm
Q: Can I reserve a chair, lounge chair?
A: Definitely not. Any towels found on pool furniture without an occupant will be removed.
Q: Will the lifeguard look after my kids while I go to my unit to get something or lunch?
A: Definitely not. The pool attendant is NOT a certified lifeguard and is there for the safety of people using the slide & the pool only. The slide is not open unless an attendant is available.
Water Slide at Lagoon Pool
Q: Can my youngest son age 8 use the giant slide at the communal pool?
A: All users of the water slide must be at least forty two inches (42”) tall, irrespective of age.
Problems with the home I rented
Q: The phone in our home is not working. Who can I report it to?
A: Any problems inside the home or with the home’s pool should be reported to the homeowner or the management company you booked through.
Q: I have seen some cars entering the Community through the rear (Livingston Road) gate. Can we use that gate?
A: No. the rear gate is for the owners of homes and certain authorized companies only. They have a special code that operates the gate.
Q: Does the Community have any rules?
A: Yes. These may be obtained from the Welcome Center. hours:8am-10pm
Windsor Hills Market
Q: When is the Windsor Hills Market open?
A: Summer (April 1st-Sept 30th) 8am-9pm/Winter (October 1st-March 31st) 8am-7pm
Q: Does the store carry all usual convenience store products?
A: Yes, the store carries a very comprehensive stock of food and consumables.
Q: Is there a shuttle bus service to the parks & shopping malls?
A: Yes. A full list of the services can be obtained from our Guest Relations team or reception desk
Q: Is there a speed limit in the resort?
A: Yes. It is 25mph.
Q: Does the resort have a “quiet time”?
A: Yes, between 11pm & 7am daily.
Q: When is reception open?
A: 8am-10pm each day.
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